With the spring 16 release, we can go faster than ever before with the customer success platform. In spring 16 release, their over a hundred and seventy-five new and improved features. Let's go through the most exiting features.
Offline for mobile
The sales cloud has new "Offline for mobile" for Salesforce1, which helps sales reps be more productive on the go no-matter where they are, when they are working or who they are talking to. The offline capability means that they have the right information that they need about their customers and prospects at their fingertips. By cashing their recent records, sales reps can access and edit information even if they don't have the internet access. When that signal comes back-on they can seamlessly have their records sync and keep everyone on the same page. So now sales reps can truly access their business data anywhere and anytime.
Salesforce IQ for small businesses
Small businesses can get set up it in minutes just by connecting their Gmail or Microsoft Exchange email. Salesforce automatically create contacts and pulling activities associated with your deals. The intelligence fields allow you to identify which opportunities need your attention. By adding the intelligent fields, we can see the deals that in touch with. Also the Salesforce IQ brings the CRM data to the inbox.The opportunity data is available and editable from the Inbox.
Work orders for field service
The Service Cloud is the laying foundation for field service support. When a support cases is created the call center has a complete view of the life cycle of a product & they can quickly create a work order task. The work order is then automatically added to the field technician for seamless field service support.
The cloud marketers can apply data science to their customers-own behavior to gain a better understanding of each individual in deeper level. For Eg: in predictive email, we can see underlying predictive scoring models and dashboards. Marketers can score their customers by likelihood open, click, the unsubscribe from e-mail or make a purchase.
It gives us the flexibility to build applications in any programming language and easily scale them to millions of customers. With new features like private spaces and selectable regions, we can now create dedicated network and isolated app environments which gives the privacy, performance and power. And we can deploy the apps in any location that we select. Also free the developers with open languages and technologies, they want to innovate with enterprise trust and security.
Wave analytics for communities
This native integration brings the power of wave analytics cloud to communicate cloud, allowing us to extend a whole new world of data-driven decisions to our partners. We can simply share the same level of information to the team to increase our partner's productivity with personalized dashboards now embedded in community pages. Also we can drive data driven conversations with self service analytics for every community member right from where they collaborate.
Chatter lightning components for the community templates
It make us the quick and easy to add the four chatter collaboration to a community.
Individual lightning components features such as the feed, publisher and groups are completely customizable and easy to integrated with the community. For Eg: we can add a chatter publisher in feed to the user profile page, by simply dragging the component to the portion of the page where we want to enable the functionality.